Unified electronic portal for the services of the Ministry of Environment, Water and Agriculture

Naama portal is the unified electronic services portal for the Ministry of Environment, Water and Agriculture in the Kingdom of Saudi Arabia. It provides beneficiaries with all electronic services in the various sectors of the ministry (Environment, water, agriculture, livestock, land, fisheries )

Contact Channels

Phone Call

Availability : Sunday - Thursday 8:00 AM - 6:00 PM
Response time : 20 seconds

Social media channels - Beneficiaries services account

Availability : 7/24
Response time : 20 minutes

Live Chat

Availability : Sunday - Thursday 8:00 AM - 6:00 PM
Response time : 90 seconds

Email

Availability : Sunday - Thursday 8:00 AM - 2:00 PM
Response time : Immediate

Official working hours

Sunday - Thursday
From 8:00 AM To 2:15 PM

Complaints and inquiries

Availability : 24/7
Response time : 5 working days

Complaints reception guide

This guide aims to clarify the mechanism for receiving and handling complaints through an integrated and unified system to provide support to beneficiaries of the services provided and raise their level of satisfaction with the handling of complaints and requests

Ministry location

National Address: RHKB7796
PO Box: 11195 - Riyadh / Riyadh, Eastern Ring Road, King Abdullah District

Official working hours

Sunday - Thursday From 8:00 AM To 2:15 PM

From
Sunday
- 8:00 AM
To
Thursday
- 02:15 PM